Job Title Patient Experience Team
Location Lexington KY 40509 (Fortune - Corporate office)
Job Type Full-time
Salary $12.00 - $16.00 per hour
Description
Marshall Lifestyle Medicine is Kentucky's premiere concierge medical facility. Dr. John Marshall Mullins and his team's mission is to eliminate barriers preventing patients from receiving life optimizing care and to change the way patients feel about their doctor / patient relationship.
PURPOSE:
Our corporate office is looking to hire call center / patient experience team members.
THE PRACTICE:
Dr. Mullins started Marshall Lifestyle Medicine to promote a new way of thinking about healthcare. Lifestyle
Medicine involves the use of evidence-based therapeutic approaches such as the role of diet, physical activity,
sleep, stress management, interpersonal relationships and other lifestyle behaviors that affect, alter, prevent,
and potentially reverse age-related chronic disease. He is taking an expanded approach – promoting the role
of Hormones, Peptides, Lifestyle Medications, Aesthetic Products and Services, and Regenerative Medicine
Treatments to better promote living life optimally. His vision for the future of healthcare is one that is patient-first,
efficient, preventative, life enhancing and unbound by the old rules pertaining to health management
JOB SKILLS REQUIRED:
- Previous experience in customer service, minimum 2 years
- Previous experience medical administration field
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
JOB RESPONSIBILITIES:
- Handle patient inquiries
- Provide information about products and services
- Document and update patient records based on interactions
- Develop and maintain knowledge base of products and services
- On site only, no remote work option
- Expected to quickly and efficiently learn job functions/call center operations
BENEFITS:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
MEDICAL KNOWLEDGE / SALES EXPERTISE (Preferred - not required):
- Concierge Primary Care (the practice / memberships)
- Pharmacuticals: Supplements, Lipotropics, Peptides, and Vitamins & other nutraceticals
- Med-Spa: Neurotoxins & Dermal Fillers, Aesthetics (services/memberships), CoolSculpting/CoolTone, and Medical-grade Skincare
- Gym sales: Memberships, Service packages (Personal Training), and products (protein powders, supplements, etc.)
STANDARD SHIFT:
EXPERIENCE:
- High School Diploma or equivalent (preferred)
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
WORK SETTING:
- In-person (Fortunue Business Center)
- (Possible Hydrid Role) Hamburg, Beaumont Centre, Georgetown (preferred rotation)
(POSSIBLE HYBRID ROLE) ABILITY TO COMMUTE/RELOCATE:
- Lexington, KY: Reliably commute or planning to relocate before starting work (Required)
- Georgetown, KY: Reliably commute or planning to relocate before starting work (Preferred)
